TERMS & CONDITIONS
We founded Helping Hands with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below:
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Our Terms & Conditions:
By using our website, making a purchase from Helping Hands could not be safer or easier.
We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind.
Under the Distance Selling Regulations, you, the customer, are entitled to cancel items and receive a full refund.
Products purchased may be returned, for replacement or refund, if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale.
Please note: Personal products will not be refunded due to health and hygiene.
We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery.
You must give us a reasonable chance to inspect/rectify the damaged products before we can issue a replacement/refund - Any refunds will be made within 14 days of us receiving the returned product/s.
We DO NOT issue refunds on any of our 'Hire' equipment due to the equipment no longer being available for booking by other customers so please make sure you definately want the equipment before going ahead with the booking.
Orders:
All orders placed are subject to the acceptance and availability of the products and we reserve the right to refuse any order/s placed by the customer.
We have the right to refuse any order/s for which payment has not been fully cleared.
VAT:
We are not a VAT registered business so therefore we do not charge any VAT on any of our products.
Payments:
We accept all major debit/credit cards and Paypal payments excluding American Express.
Card payments are processed 'SECURELY' through Paypal Inc so you are able to shop safely and confidentially.
Please note: You DO NOT need a Paypal account to purchase any of our products.
Paypal Inc provides the largest platform in the world for secure payment transactions giving everyone peace of mind.
Our website takes every precaution to protect our customers' information. On placing an order you will be directed to the Paypal invoice page, here you can decide on which payment method you would like to use - Debit/Credit card or Paypal if you have a Paypal account.
* Please check you have the security padlock in your web browser in the 'locked' position before continuing with any 'on-line' payments (This should be automatic but it is always a good idea to double check).
No card details are ever recorded or kept at Helping Hands.
Shipping Charges:
All prices quoted are for MAINLAND UK ONLY.
For orders outside of mainland uk you will need to contact us first for a shipping quote before we can go ahead with your order.
Some destinations that are outside mainland uk include the following:
Highlands,
Scottish Isles,
Isle of Man,
Isle of Wight,
Scilly Isles,
Channel Islands,
Southern Ireland
any other EU destinations,
USA,
Canada,
Eastern Countries, etc.
Delivery:
Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier agents depending on the size and weight of your order.
If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order.
We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail.
Courier orders will be despatched within 2 days.
*Please note: This does not include weekends or Bank Holidays.
Contact Business Details:
HELPING HANDS
82 High Street
Dawlish
Devon
EX7 9HD
Tel: 01626 888085