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HELPING HANDS of DAWLISH Your Local Independent Practical Aids Provider ​ ​ Our high street shop will be temporarily closed on Wednesdays for the next few weeks. We will, however be able to reply to emails and messages as usual. ​ We apologise for any inconvenience caused. ​ Spring is in the air and we are looking forward to seeing you all in 2024. ​ We are now back to opening on Saturday mornings between 9.30am to 12pm. ​ Mobility Equipment hire is available but please book as soon as possible to avoid any disappointment as our hire diary is filling fast and availability is limited! ​ ​ ​ ​ W hen you visit a Local Independent Business you are: ​ 1. Creating local jobs 2. Boosting the local economy 3. Encouraging the community by preserving its character 4. You are helping the environment 5. You benefit from expert and personal customer service 6. You have access to quality products & services 7. You have an impact on building community connections 8. And most of all you are keeping our towns alive MOBILITY HIRE SERVICE Are you planning a visit to Dawlish or the surrounding area in 2024 ? Do you require Mobility Equipment but don't need the hassle of bringing your own equipment with you? Whether you need equipment for short or long term hire, we offer a reliable, convenient Mobility Equipment Hire Service to make your stay an easy stress-free experience. Simple to arrange, just give us a call and we will be happy to help. ​ ​ CLICK & COLLECT SERVICE ​ OUR FREE 'CLICK & COLLECT' SERVICE IS NOW AVAILABLE SHOPPING WITH US COULD NOT BE SAFER OR EASIER ​ ​ ​ ​ ​ ​ ​ ​ We value your feedback so please let us know how we're doing. You can now review us by clicking on the following link: https://uk.trustpilot.com/review/helpinghands-shop.co.uk or simply click on either of the review boxes below: Opening Hours Monday 10.00 - 14.00 Tuesday 10.00 - 14.00 Wednesday - Closed - Thursday 10.00 - 14.00 Friday 10.00 - 14.00 Saturday - 09.30 - 12pm - Sunday - Closed - Get in Touch Today Contact Us 82 High St, Dawlish EX7 9HD, England, United Kingdom Email: contact@helpinghands-shop.co.uk Phone: 01626 888085

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​ By using our website, making a purchase from Helping Hands could not be safer or easier. ​ We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind. Under the Distance Selling Regulations you are entitled to cancel items and receive a full refund. Products purchased online may be returned, for replacement or refund if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale. Please note: For Health & Hygiene reasons, Personal products can not be accepted for return or refund. ​ FAULTY GOODS ONLY: 0 - 30 - days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund Six months or more - you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty ​ Your legal rights When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Our policy In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. ​ We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery. ​ HIRE EQUIPMENT CANCELLATIONS & REFUNDS Please be aware when cancelling pre-booked Hire Equipment a £25.00 non-refundable administration fee will be charged for each item booked. REFUNDS: Cancellation more than 30 days before date of booking - Full refund less £25.00 administration fee for each item booked. ​ Cancellation less than 30 days before date of booking - Cancellation Fee is 75% Refund 25% for each item booked. ​ Cancellation less than 7 days before the date of booking - Cancellation fee is 100%. Refund 0%. ​ DURING THE HIRE PERIOD SCOOTERS MUST NEVER BE USED OR STORED IN THE RAIN THEREFORE PLEASE ARRANGE BEFORE BOOKING A SCOOTER THAT YOU ARE ABLE TO STORE IT IN A DRY PLACE I.E: CARAVAN/CHALET OR CAR BOOT. ANY DAMAGE CAUSED FORFEITS YOUR DEPOSIT AND A CLAIM AGAINST YOUR HOME INSURANCE.

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TERMS & CONDITIONS We founded Helping Hands with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below: ​ Our Terms & Conditions: By using our website, making a purchase from Helping Hands could not be safer or easier. We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind. Under the Distance Selling Regulations, you, the customer, are entitled to cancel items and receive a full refund. Products purchased may be returned, for replacement or refund, if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale. Please note: Personal products will not be refunded due to health and hygiene. We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery. You must give us a reasonable chance to inspect/rectify the damaged products before we can issue a replacement/refund - Any refunds will be made within 14 days of us receiving the returned product/s. We DO NOT issue refunds on any of our 'Hire' equipment due to the equipment no longer being available for booking by other customers so please make sure you definately want the equipment before going ahead with the booking. Orders: All orders placed are subject to the acceptance and availability of the products and we reserve the right to refuse any order/s placed by the customer. We have the right to refuse any order/s for which payment has not been fully cleared. VAT: We are not a VAT registered business so therefore we do not charge any VAT on any of our products. Payments: We accept all major debit/credit cards and Paypal payments excluding American Express. Card payments are processed 'SECURELY' through Paypal Inc so you are able to shop safely and confidentially. Please note: You DO NOT need a Paypal account to purchase any of our products. Paypal Inc provides the largest platform in the world for secure payment transactions giving everyone peace of mind. Our website takes every precaution to protect our customers' information. On placing an order you will be directed to the Paypal invoice page, here you can decide on which payment method you would like to use - Debit/Credit card or Paypal if you have a Paypal account. * Please check you have the security padlock in your web browser in the 'locked' position before continuing with any 'on-line' payments (This should be automatic but it is always a good idea to double check). No card details are ever recorded or kept at Helping Hands. Shipping Charges: All prices quoted are for MAINLAND UK ONLY. For orders outside of mainland uk you will need to contact us first for a shipping quote before we can go ahead with your order. Some destinations that are outside mainland uk include the following: Highlands, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands, Southern Ireland any other EU destinations, USA, Canada, Eastern Countries, etc. Delivery: Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier agents depending on the size and weight of your order. If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order. We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail. Courier orders will be despatched within 2 days. *Please note: This does not include weekends or Bank Holidays. Contact Business Details: HELPING HANDS 82 High Street Dawlish Devon EX7 9HD Tel: 01626 888085 Email: contact@helpinghands-shop.co.uk

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All delivery prices quoted on our website are for MAINLAND UK ONLY. For orders outside of mainland uk you will need to contact us first for a quote before we can go ahead with your order. Destinations outside mainland uk include the following: Highlands, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands, Southern Ireland any other EU destinations, USA, Canada, Eastern Countries, etc. ------------------------------------------- We will always endeavour to keep delivery costs to a minimum. ​ Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier Agents depending on the size and weight of your order. ​ If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order. We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail. ​ Courier orders will be despatched within 2 days with full tracking details supplied to each order. *Please note: This does not include Weekends or Bank Holidays, these orders will therefore be despatched the next working day.

HIRE EQUIPMENT 2024 We offer a convenient, reliable and affordable Hire Equipment Service for short term (minimum 3 days) or long term stays. If you are planning a holiday and you have limited space to bring your own mobility equipment, or you are leaving hospital and need mobility aids to help with your recovery then give us a call. We can provide a wide range of equipment to suit your requirements (Subject to availability) Please take a look at our extensive hire equipment range below or you can pop in to our high street shop in Dawlish to see what we can provide. For enquiries or to place a booking, please call us on 01626 888085 or pop in store and we will be happy to process a booking for you. *Please note, for your safety & comfort, we do ask for certain requirements when booking so we can provide the appropriate equipment for your needs. Don't delay, book today! ​ Contact us for more details. MOBILITY SCOOTERS AVAILABLE FOR SHORT OR LONG TERM HIRE CALL US TODAY FOR MORE DETAILS Get in Touch LIGHTWEIGHT TRANSIT WHEELCHAIRS AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch SELF-PROPELLED WHEELCHAIRS ​ AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch ROLLATORS AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch TRI-WALKERS AVAILABLE FOR SHORT TERM OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch HEIGHT ADJUSTABLE WALKING FRAME with WHEELS AVAILABLE FOR SHORT TERM OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch HEIGHT ADJUSTABLE WALKING FRAME without WHEELS AVAILABLE FOR SHORT OR LONG TERM HIRE CALL US TODAY FOR MORE DETAILS Get in Touch HEIGHT ADJUSTABLE PERCHING STOOL AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch ADJUSTABLE TOILET FRAME AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch ADJUSTABLE TOILET FRAME with SEAT ​ AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch HEIGHT ADJUSTABLE STANDARD COMMODE ​ AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch WHEELED COMMODE ​ AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch ADJUSTABLE LOOP BED RAILS AVAILABLE FOR SHORT OR LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch ADJUSTABLE BACK RESTS AVAILABLE FOR SHORT AND LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch 3ft FOLDING RAMP AVAILABLE FOR SHORT AND LONG TERM HIRE ​ CALL US TODAY FOR MORE DETAILS Get in Touch HIRE EQUIPMENT CANCELLATIONS & REFUNDS Please be aware when cancelling pre-booked Hire Equipment a £25.00 non-refundable administration fee will be charged for each item booked. ​ REFUNDS: Cancellation more than 30 days before date of booking - Full refund less £25.00 administration fee for each item booked. ​ Cancellation less than 30 days before date of booking - Cancellation Fee is 75% Refund 25% for each item booked. ​ Cancellation less than 7 days before the date of booking - Cancellation fee is 100%. Refund 0%. ​ DURING THE HIRE PERIOD IT IS YOUR RESPONSIBILTY TO MAKE SURE THE SCOOTER/S ARE NEVER USED OR STORED IN THE RAIN. THEREFORE, PLEASE ARRANGE BEFORE BOOKING A SCOOTER THAT YOU ARE ABLE TO STORE IT IN A SUITABLE DRY PLACE I.E: CARAVAN/CHALET OR CAR BOOT. ANY DAMAGE CAUSED WILL FORFEIT YOUR DEPOSIT AND/OR A CLAIM AGAINST YOUR HOME INSURANCE WILL NEED TO BE ACTIONED TO COVER THE COST OF A REPAIR/REPLACEMENT. ​ ​

HOLIDAY PARKS, HOTELS & APARTMENTS IN OUR AREA We have a wide & varied range of holiday destinations in our local area where we provide a reliable and an affordable Mobility Equipment Hire Service. ​ We have put together a gallery of some of the many locations we cater for with a handy link to each site. Welcome Holiday Park For a brochure or to have a browse at their website simply click on the link below: ​ Cofton Holiday Park For a brochure or to have a browse at their website simply click on the link below: The Blenheim Hotel Dawlish For a brochure or to have a browse at their website simply click on the link below: * Please note - There is restricted access for Mobility Scooters here. Welcome Holiday Park For a brochure or to have a browse at their website simply click on the link below: ​ 1/8 Our very popular Mobility Equipment Hire Service is available to all the local Holiday Parks, Hotels, B&B's & Apartments a ll year round and together with our Delivery and Collection Service we can make your holiday as stress-free as possible. We can also provide our Hire Service to other Holiday Parks & Hotels further afield, within a 5 mile area only. For more details you can simply call us on 01626 888085, send us a message or pop in store, we will be happy to help.

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A LITTLE HISTORY ABOUT HELPING HANDS of DAWLISH Our Journey HELPING HANDS of Dawlish was originally established in October 1985 in response to a need for a reliable and trustworthy Independent Living and Mobility Aid provider. Over the ensuing years it became more evident that so many of our Clients were wanting a wider range of "practical aids" so that they could remain in their own homes independently. Seeing this need, we rented a small local shop and further developed a Retail Base in our lovely home town of Dawlish. After 2 years it became clear that a larger, more suitable property was needed in the Town Centre and so we moved to our High Street shop, where we have remained since 1999 - serving our Community. It has been a very rewarding journey and the ultimate aim has never changed to this day, providing practical help in whatever way we can, to our Customers. Our shop stocks a wide range of solutions for Independent Living and a wide and varied range of Mobility Hire Equipment, whether you are looking for short or long term hire. Everyone is welcome to pop in to our high street shop and discuss any items they may need, discreetly and confidentially. If you prefer to shop online then our website may be of help. Our shop is regularly updated with new stock to keep up with demand and if an item you require is not available then we will always endeavour to source it from one of our reputable suppliers for you. We have loved sharing our journey with you and thank you for all your support over the last 37 years. AS A RESPONSIBLE BUSINESS WE HOLD A VALID CERTIFICATE IN COMPLIANCE REGULATIONS. WHAT IS COMPLIANCE IN BUSINESS? In business terms, C ompliance is about ensuring companies of all sizes and their employees comply with existing N ational and International laws. The Companies Act 2006 is the main legislation that forms the primary source of UK company law. The main objective of Compliance is to avoid or swiftly identify criminal behaviour and react appropriately to it. Compliance regulations have been put in place to protect you, the customer, our company, our employees, and our property. Essentially, a Compliant company demonstrates that it is a reputable business that respects the interests of their customers & employees by operating responsibly. This includes the following: ​ Complying with applicable industry regulations set out by professional regulators – for example, the Financial Conduct Authority, the Office of Rail and Road, the Law Society or the Environment Agency Complying with finance regulations – such as tax, payroll, HMRC, accounting, record keeping, Companies House and anti-money laundering regulations Employment law and workers’ rights Health and safety for workers and visitors to our premises General Data Protection Regulation (GDPR) Contracts and agreements with third parties Sector-specific permits, licences, permissions Contact Email: contact@helpinghands-shop.co.uk Telephone: 01626 888085

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ACORN STAIRLIFTS We are an accredited partner with Acorn Stairlifts, a well established, international company, based in Yorkshire who supply and manufacture high quality stairlifts, that are a simple, safe and affordable solution to problems with stairs. Acorn Stairlifts is officially the FIRST stairlift company to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation. Acorn Stairlifts understand that their number one priority is helping their customers to maintain their independence by overcoming the difficulty with their stairs. By taking the time to speak with each person and get to know their situation and needs, they have come to know that there are many, many reasons why a person may benefit from an Acorn Stairlift. The Ease-of Use Program. The Arthritis Foundation created the Ease-of-Use Commendation Program to encourage manufacturers to design user-friendly products and packaging that could be recommended to the millions of people living with arthritis. Regain the freedom of your home with an Acorn Stairlift as featured by the famous TV Doctor, Dr Hilary Jones. Acorn Stairlifts are: *Safe and reliable *Easy to use controls *Remote control operation *Smooth start/stop action *Quiet operation *Swivel seat *Safety sensors *Safety belt If you would like more details on all the options available or you would like to speak to an agent simply complete the form below and we will do the rest: ACORN STAIRLIFT ENQUIRY FORM TO SEE ALL THE STAIRLIFT OPTIONS AVAILABLE SIMPLY FILL IN THE FORM AND AN ACORN AGENT WILL BE IN TOUCH. ALTERNATIVELY, IF YOU WOULD PREFER TO SPEAK TO AN AGENT YOU CAN CALL THE FREEPHONE NUMBER 7 DAYS A WEEK ON: 0800 0169415 OUTDOOR STAIRLIFTS Are you struggling to get around outdoors in your garden or do you have difficulty with lots of steps or have a steep drive? An outdoor stairlift may just be what you are looking for. Acorn stairlifts are not just limited to indoor stairs. The outdoor stairlifts are the perfect mobility aid to give you freedom to those outdoor spaces that you find difficult to access. The 130 outdoor stairlift comes with all the features that can be found on the Straight indoor stairlift but with the added protection of being weatherproof. The Acorn Outdoor Stairlift Features: Fits quickly and easily to the stairs and not the wall. Stairlift installation requires no major structural changes. Stairlift stops automatically as soon as it meets an obstruction. Slimline and folds away conveniently when not in use Optional hinged rail designed to elliminate any obstruction or trip hazard