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Get in touch with us at 82 High St, Dawlish EX7 9HD, UK using our user-friendly Contact Form. We're here to help with any inquiries you may have. Contact Us 82 High St, Dawlish EX7 9HD, United Kingdom Email: contact@helpinghands-shop.co.uk Phone: 01626 888085 www.facebook.com/helpinghandsdawlish

Discover Our Refund Policy at 82 High St, Dawlish EX7 9HD, UK. We ensure customer satisfaction with hassle-free returns and refunds. RETURN & REFUND POLICY By using our website, making a purchase from Helping Hands could not be safer or easier. We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind. Under the Distance Selling Regulations you are entitled to cancel items and receive a full refund. Products purchased online may be returned, for replacement or refund if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale. Please note: For Health & Hygiene reasons, Personal products can not be accepted for return or refund. FAULTY GOODS ONLY: 0 - 30 - days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund Six months or more - you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty Your legal rights When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Our policy In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery. HIRE EQUIPMENT CANCELLATIONS & REFUNDS Please be aware when cancelling pre-booked Hire Equipment a £25.00 non-refundable administration fee will be charged for each item booked. REFUNDS: Cancellation more than 30 days before date of booking - Full refund less £25.00 administration fee for each item booked. Cancellation less than 30 days before date of booking - Cancellation Fee is 75% Refund 25% for each item booked. Cancellation less than 7 days before the date of booking - Cancellation fee is 100%. Refund 0%. DURING THE HIRE PERIOD SCOOTERS MUST NEVER BE USED OR STORED IN THE RAIN THEREFORE PLEASE ARRANGE BEFORE BOOKING A SCOOTER THAT YOU ARE ABLE TO STORE IT IN A DRY PLACE I.E: CARAVAN/CHALET OR CAR BOOT. ANY DAMAGE CAUSED FORFEITS YOUR DEPOSIT AND A CLAIM AGAINST YOUR HOME INSURANCE.

Pressure cushions available at Helping Hands Dawlish Sort by Quick View Popular Coccyx Cushion Price £21.59 Out of Stock Quick View Inflatable Ring Cushion Price £12.69 Out of Stock PRESSURE CUSHIONS

Ladies Gentle Grip Socks available at Helping Hands Ladies Gentle Grip & Diabetic Socks Sort by Quick View Popular Ladies Gentle Grip Socks - Navy Price £5.99 Add to Cart Quick View Popular Ladies Gentle Grip Socks - Black/Grey Dots Price £5.99 Add to Cart Quick View Popular Ladies Gentle Grip Socks - Denim Heel & Toe Price £5.99 Add to Cart Quick View New Ladies Gentle Grip Socks - Pastel Grey Argyle Price £5.99 Add to Cart Quick View New Ladies Gentle Grip Socks - Navy Argyle Price £5.99 Add to Cart Quick View Popular Ladies Gentle Grip Socks - Black Price £5.99 Add to Cart Quick View Ladies Stay Up Diabetic Socks - Black Price £5.99 Out of Stock Quick View New Ladies Gentle Grip Socks - Blossom Pink Price £5.99 Add to Cart Quick View Popular Ladies Diabetic Socks - Navy Price £5.99 Add to Cart Quick View Popular Ladies Diabetic Socks - Black Price £5.99 Add to Cart Quick View Ladies Diabetic Socks - Grey Mix Price £5.99 Out of Stock

Walking Aids & Accessories now available at Helping Hands WALKING AIDS & ACCESSORIES Filter by Category All FULL HIRE EQUIPMENT RANGE Price £12 £299 Color Colour Options: Hire Charges: Contact us by phone for our hire charges Length Size: 3ft 6ft Product Options: Visibag without Walking Stick Holder Size Options: Large - W560 x D520 x H940 Medium - W660 x D585 x H765-840 Small - W590 x D490 x H665-740 Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter FULL HIRE EQUIPMENT RANGE Custom Filter MOBILITY AIDS Sort by Quick View Available to Pre-Order or Hire R8 Rollator Price £149.00 Add to Cart Quick View Available to Buy Only Aluminium Seat Height Adjustable Rollator Price £174.00 Pre-Order Quick View New Range Torro Rollator Price £179.00 Pre-Order Quick View Available to Buy Only Nitro SL Super Lightweight Rollator Price £249.00 Pre-Order Quick View Available to Buy or Hire Drive X-Fold Rollator Price £249.00 Add to Cart Quick View New Range Airgo Fusion 2-in-1 Price £289.00 Pre-Order Quick View New Range Torro Outdoor Adventurer Price £299.00 Pre-Order Quick View Available to Pre-Order Only Suspension Rollator - Drive Price £299.00 Pre-Order Quick View Popular Days Steel Tri-Walker Price £130.00 Pre-Order Quick View Available to Pre-Order or Hire Lightweight Aluminium Tri-Walker Price £130.00 Pre-Order Quick View Popular Tri-Walker with Seat Price £205.00 Out of Stock Quick View Available to Buy or Hire Domestic Walking Frame with Wheels - Medium Price £64.99 Out of Stock Quick View Available to Pre-Order Only Height Adjustable ‘Rutland’ Trolley Price £128.00 Add to Cart Quick View Best Seller Visibag Wheelchair/Scooter/Walker Bag + Stick Holder Price £24.99 Add to Cart Quick View Popular Walking Frame Net Bag Price £18.19 Add to Cart Quick View Spare Basket & Tray for Days Tri-Walker Only Price £12.99 Out of Stock Load More

Discover how our support aids are designed to enhance your daily life. Visit our website for a wide range of products at 82 High St, Dawlish EX7 9HD, UK. Sort by Quick View New Arrival ReadyWrap Calf Compression Support Price £45.00 Add to Cart Quick View New Arrival Kool Pak Reusable Hot & Cold Gel Bead Pack Price £7.49 Add to Cart Quick View Kedley Neck Collar Price £10.89 Out of Stock Quick View Medicollar Neck Brace Price £4.00 Out of Stock Quick View Popular Wrist Support Strap Price £9.99 Add to Cart Quick View Gel Ball Hand Exerciser Price £6.99 Add to Cart Quick View Best Seller Suction Grab Rail - 12" Price £19.99 Add to Cart SUPPORT AIDS

Explore our comprehensive Terms & Conditions to understand your rights and obligations. Visit us at 82 High St, Dawlish EX7 9HD, UK. TERMS & CONDITIONS We founded Helping Hands with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below: Our Terms & Conditions: By using our website, making a purchase from Helping Hands could not be safer or easier. We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind. Under the Distance Selling Regulations, you, the customer, are entitled to cancel items and receive a full refund. Products purchased may be returned, for replacement or refund, if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale. Please note: Personal products will not be refunded due to health and hygiene. We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery. You must give us a reasonable chance to inspect/rectify the damaged products before we can issue a replacement/refund - Any refunds will be made within 14 days of us receiving the returned product/s. We DO NOT issue refunds on any of our 'Hire' equipment due to the equipment no longer being available for booking by other customers so please make sure you definately want the equipment before going ahead with the booking. Orders: All orders placed are subject to the acceptance and availability of the products and we reserve the right to refuse any order/s placed by the customer. We have the right to refuse any order/s for which payment has not been fully cleared. VAT: We are not a VAT registered business so therefore we do not charge any VAT on any of our products. Payments: We accept all major debit/credit cards and Paypal payments excluding American Express. Card payments are processed 'SECURELY' through Paypal Inc so you are able to shop safely and confidentially. Please note: You DO NOT need a Paypal account to purchase any of our products. Paypal Inc provides the largest platform in the world for secure payment transactions giving everyone peace of mind. Our website takes every precaution to protect our customers' information. On placing an order you will be directed to the Paypal invoice page, here you can decide on which payment method you would like to use - Debit/Credit card or Paypal if you have a Paypal account. * Please check you have the security padlock in your web browser in the 'locked' position before continuing with any 'on-line' payments (This should be automatic but it is always a good idea to double check). No card details are ever recorded or kept at Helping Hands. Shipping Charges: All prices quoted are for MAINLAND UK ONLY. For orders outside of mainland uk you will need to contact us first for a shipping quote before we can go ahead with your order. Some destinations that are outside mainland uk include the following: Highlands, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands, Southern Ireland any other EU destinations, USA, Canada, Eastern Countries, etc. Delivery: Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier agents depending on the size and weight of your order. If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order. We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail. Courier orders will be despatched within 2 days. *Please note: This does not include weekends or Bank Holidays. Contact Business Details: HELPING HANDS 82 High Street Dawlish Devon EX7 9HD Tel: 01626 888085 Email: contact@helpinghands-shop.co.uk HIRE EQUIPMENT TERMS & CONDITIONS Hire Booking Cancellations & Refunds are subject to a non-refundable administration fee of £25.00 for each item booked. Cancellation more than 30 days before date of booking - Full refund less £25.00 administration fee for each item booked + Deposit (where applicable) paid will also be refunded in full. Cancellation less than 30 days before date of booking - Cancellation Fee is 75%. Refund - 25% for each item booked + Deposit (where applicable)paid will also be refunded in full. Cancellation less than 7 days before date of booking - Cancellation Fee is 100% Refund 0% for each item booked - Deposit (where applicable) only will be refunded. We do not refund deposits automatically as we are unable to keep your card details on file due to Data Protection, therefore YOU WILL NEED TO CALL US on your return home so we can issue the deposit refund back to the original card that was used when booking was processed. Please have your card details ready when you call. Refunds can only be returned within 3 months from the end of the hire period . After that deposits will be retained.

Personal Care Aids available at Helping Hands Dawlish Sort by Quick View Best Seller Flexible Sock Aid Price £9.99 Add to Cart Quick View Popular Homecraft Single Stirrup Leg Lifter Price £14.99 Add to Cart Quick View Easi-Grip Chiropodist Scissors Price £15.40 Add to Cart Quick View Zeal Stainless Steel Air Temperature & Bath Thermometer Price £12.50 Add to Cart Quick View Opticare Eye Drop Dispenser Price £14.87 Out of Stock Quick View Pill Dispenser Bag Price £2.50 Add to Cart Quick View Black Flat Shoe Laces x1 Pair Price £3.25 Add to Cart Quick View Homecraft Soesi Elastic Shoe Laces - x2 Pairs Price £6.83 Add to Cart Quick View Homecraft Coiler Shoe Laces x1 Pair Price £9.54 Add to Cart Quick View Ladies Cotton Hankerchiefs Price £2.99 Add to Cart Quick View Popular Patient Dry Wipes Price £4.00 Add to Cart Quick View Clear Vinyl Powder Free Disposable Gloves Price £14.99 Add to Cart Quick View Popular Disposable Face Masks - 5pk Price £3.50 Add to Cart Quick View Disposable Aprons x 100 Price £10.00 Add to Cart Quick View Disposable Oversleeves x 40 Price £3.10 Add to Cart Quick View Disposable Oversleeves x 50 Price £3.90 Add to Cart PERSONAL CARE

Helping Hands is a reputable business and has a valid Business Compliance Certificate in which we adhere to the Companies Act 2006 HELPING HANDS CERTIFICATE OF COMPLIANCE WHAT IS COMPLIANCE IN BUSINESS? In business terms, Compliance is about ensuring companies of all sizes and their employees comply with existing National and International laws. The Companies Act 2006 is the main legislation that forms the primary source of UK company law. The main objective of Compliance is to avoid or swiftly identify criminal behaviour and react appropriately to it. Compliance regulations have been put in place to protect you, the customer, our company, our employees, and our property. Essentially, a Compliant company demonstrates that it is a reputable business that respects the interests of their customers & employees by operating responsibly. This includes the following: Complying with applicable industry regulations set out by professional regulators – for example, the Financial Conduct Authority, the Office of Rail and Road, the Law Society or the Environment Agency Complying with finance regulations – such as tax, payroll, HMRC, accounting, record keeping, Companies House and anti-money laundering regulations Employment law and workers’ rights Health and safety for workers and visitors to our premises General Data Protection Regulation (GDPR) Contracts and agreements with third parties Sector-specific permits, licences, permissions

Bathing Aids at Helping Hands, keeping Independence at home Filter by Category All DAILY LIVING AIDS NEW PRODUCTS IN STOCK PERSONAL CARE PRACTICAL AIDS Price £10 £69 Colour Options: Options: 4 Slats 6 Slats Size Options: 26" 28" 30" Size: Full leg Sort by Quick View Long Handled Bathing Sponge - 24" Price £12.00 Add to Cart Quick View Zeal Stainless Steel Air Temperature & Bath Thermometer Price £12.50 Add to Cart Quick View Popular Limbo Waterproof Full Leg Protector Price £31.95 Add to Cart Quick View Limbo Waterproof Half Leg Protector - Standard Build Price £29.95 Add to Cart Quick View Homecraft Shower Mat - 540x540mm Price £19.95 Add to Cart Quick View New Arrival Homecraft Soft Feel Shower Mat Price £24.99 Out of Stock Quick View Adustable Bath Stool with Swivelling Seat Price £59.00 Out of Stock Quick View Best Seller Height Adjustable Bath Stool Price £49.00 Out of Stock Quick View Available to Buy or Pre-Order Folding Bath Bench without Back Price £59.99 Add to Cart Quick View Available to Pre-Order Only Folding Bath Bench with Back Price £69.00 Pre-Order Quick View Best Seller Portable Bath Step Price £43.19 Add to Cart Quick View Savannah Slatted Bath Board Price £35.00 Add to Cart Quick View Limbo Waterproof Half Arm Protection - Slim Build Price £28.95 Add to Cart Quick View Popular Homecraft Bath Mat - 780x350mm Price £22.99 Out of Stock Quick View Long Handled Net Sponge Price £10.79 Out of Stock Quick View Best Seller Homecraft Soft Feel Bath Mat Price £19.99 Out of Stock Load More BATHING AIDS

Discover a wide range of high-quality grab rails at our Dawlish location. Whether for safety or accessibility, we have the perfect solution for you. Sort by Quick View Plastic Fluted Grab Rail's - 12" - 24" Price £15.99 Add to Cart Quick View Chrome Grab Rails - 12" - 24" Price £11.99 Add to Cart Quick View Popular Outdoor Grab Rail - 18" Price £29.99 Add to Cart Quick View Chrome Flanged Grab Rail - 16" Price £15.99 Out of Stock Quick View Best Seller Suction Grab Rail - 12" Price £19.99 Add to Cart Grab Rails