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Explore our comprehensive Terms & Conditions to understand your rights and obligations. Visit us at 82 High St, Dawlish EX7 9HD, UK. TERMS & CONDITIONS We founded Helping Hands with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below: Our Terms & Conditions: By using our website, making a purchase from Helping Hands could not be safer or easier. We fully comply with the UK Distance Selling Regulations and E-Commerce Regulations so all our customers are able to shop with peace of mind. Under the Distance Selling Regulations, you, the customer, are entitled to cancel items and receive a full refund. Products purchased may be returned, for replacement or refund, if not suitable for your use, provided the product/s are returned to us within 14 days of receipt. This is in addition to your statutory rights. The goods must be unused and sealed in their original packaging and fit for resale. Please note: Personal products will not be refunded due to health and hygiene. We reserve the right to charge for all shipping costs incurred if you are returning a product, unless the product is damaged, incomplete, incorrect or quantities are missing, you must inform us within 24 hours on receipt of delivery. You must give us a reasonable chance to inspect/rectify the damaged products before we can issue a replacement/refund - Any refunds will be made within 14 days of us receiving the returned product/s. We DO NOT issue refunds on any of our 'Hire' equipment due to the equipment no longer being available for booking by other customers so please make sure you definately want the equipment before going ahead with the booking. Orders: All orders placed are subject to the acceptance and availability of the products and we reserve the right to refuse any order/s placed by the customer. We have the right to refuse any order/s for which payment has not been fully cleared. VAT: We are not a VAT registered business so therefore we do not charge any VAT on any of our products. Payments: We accept all major debit/credit cards and Paypal payments excluding American Express. Card payments are processed 'SECURELY' through Paypal Inc so you are able to shop safely and confidentially. Please note: You DO NOT need a Paypal account to purchase any of our products. Paypal Inc provides the largest platform in the world for secure payment transactions giving everyone peace of mind. Our website takes every precaution to protect our customers' information. On placing an order you will be directed to the Paypal invoice page, here you can decide on which payment method you would like to use - Debit/Credit card or Paypal if you have a Paypal account. * Please check you have the security padlock in your web browser in the 'locked' position before continuing with any 'on-line' payments (This should be automatic but it is always a good idea to double check). No card details are ever recorded or kept at Helping Hands. Shipping Charges: All prices quoted are for MAINLAND UK ONLY. For orders outside of mainland uk you will need to contact us first for a shipping quote before we can go ahead with your order. Some destinations that are outside mainland uk include the following: Highlands, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands, Southern Ireland any other EU destinations, USA, Canada, Eastern Countries, etc. Delivery: Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier agents depending on the size and weight of your order. If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order. We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail. Courier orders will be despatched within 2 days. *Please note: This does not include weekends or Bank Holidays. Contact Business Details: HELPING HANDS 82 High Street Dawlish Devon EX7 9HD Tel: 01626 888085 Email: contact@helpinghands-shop.co.uk HIRE EQUIPMENT TERMS & CONDITIONS Hire Booking Cancellations & Refunds are subject to a non-refundable administration fee of £25.00 for each item booked. Cancellation more than 30 days before date of booking - Full refund less £25.00 administration fee for each item booked + Deposit (where applicable) paid will also be refunded in full. Cancellation less than 30 days before date of booking - Cancellation Fee is 75%. Refund - 25% for each item booked + Deposit (where applicable)paid will also be refunded in full. Cancellation less than 7 days before date of booking - Cancellation Fee is 100% Refund 0% for each item booked - Deposit (where applicable) only will be refunded. We do not refund deposits automatically as we are unable to keep your card details on file due to Data Protection, therefore YOU WILL NEED TO CALL US on your return home so we can issue the deposit refund back to the original card that was used when booking was processed. Please have your card details ready when you call. Refunds can only be returned within 3 months from the end of the hire period . After that deposits will be retained.

Browse Our Gallery of images at Helping Hands in Dawlish HELPING HANDS GALLERY

eGift Cards are now available for a more personal gift option. Simple and easy to purchase at Helping Hands, Dawlish E-Gift Card £10 Amount £10 £15 £20 £30 £50 £100 £150 £200 Quantity Buy Now

Daily Living Aids available now at Helping Hands Dawlish Sort by Quick View Available to Pre-Order or Hire Folding Ramp Price £159.00 Pre-Order Quick View New Arrival Reusable Tubular Slide Sheet Price £58.00 Add to Cart Quick View New Arrival Kool Pak Reusable Hot & Cold Gel Bead Pack Price £7.49 Add to Cart Quick View Pocket Magnifier in Sleeve Price £2.00 Out of Stock Quick View One Handed Tray Price £37.99 Add to Cart Quick View Popular Outdoor Step Price £34.99 Out of Stock Quick View Best Seller Portable Bath Step Price £43.19 Add to Cart Quick View Popular Homecraft Single Stirrup Leg Lifter Price £14.99 Add to Cart Quick View Popular Handy Reachers 24" - 36" Price £14.99 Add to Cart Quick View Homecraft Coiler Shoe Laces x1 Pair Price £9.54 Add to Cart Quick View Popular Drive DeVilbiss Long Handle Shoe Horn - Navy Price £7.79 Add to Cart Quick View New Arrival Adjustable Toilet Frame Price £89.00 Add to Cart Quick View Available to Pre-Order or Hire Perching Stool with Padded Seat, chrome Arms & Back Frame Price £109.00 Add to Cart Quick View Available to Pre-Order Only Height Adjustable ‘Rutland’ Trolley Price £128.00 Add to Cart Quick View Popular Radar Key Price £6.50 Add to Cart Quick View Best Seller Set of 4 Elephant Feet Furniture Raisers Price £36.99 Out of Stock Load More DAILY LIVING AIDS

Helping Hands is a reputable business and has a valid Business Compliance Certificate in which we adhere to the Companies Act 2006 HELPING HANDS CERTIFICATE OF COMPLIANCE WHAT IS COMPLIANCE IN BUSINESS? In business terms, Compliance is about ensuring companies of all sizes and their employees comply with existing National and International laws. The Companies Act 2006 is the main legislation that forms the primary source of UK company law. The main objective of Compliance is to avoid or swiftly identify criminal behaviour and react appropriately to it. Compliance regulations have been put in place to protect you, the customer, our company, our employees, and our property. Essentially, a Compliant company demonstrates that it is a reputable business that respects the interests of their customers & employees by operating responsibly. This includes the following: Complying with applicable industry regulations set out by professional regulators – for example, the Financial Conduct Authority, the Office of Rail and Road, the Law Society or the Environment Agency Complying with finance regulations – such as tax, payroll, HMRC, accounting, record keeping, Companies House and anti-money laundering regulations Employment law and workers’ rights Health and safety for workers and visitors to our premises General Data Protection Regulation (GDPR) Contracts and agreements with third parties Sector-specific permits, licences, permissions

Meet the team who are here to make your shopping experience stressfree at helping hands Our Team What really makes Helping Hands great is the dedicated team members who always provide a discreet & confidential service. Come and meet the people who are standing behind the counter or working behind the scenes to make your shopping experience as easy and stress-free as possible. We guarantee a superior customer service and always with a welcome smile. Get in Touch via Email Get in Touch via Phone Gill Business Owner Jennifer Co-Business Owner Tracy Website Administrator & Sales Shaun Delivery Driver & Qualified Mechanic

Discover Our Delivery Policy at 82 High St, Dawlish EX7 9HD, UK. Learn how Our Delivery Policy ensures prompt and reliable service today! OUR DELIVERY POLICY All delivery prices quoted on our website are for MAINLAND UK ONLY. For orders outside of mainland uk you will need to contact us first for a quote before we can go ahead with your order. Destinations outside mainland uk include the following: Highlands, Scottish Isles, Isle of Man, Isle of Wight, Scilly Isles, Channel Islands, Southern Ireland any other EU destinations, USA, Canada, Eastern Countries, etc. ------------------------------------------- We will always endeavour to keep delivery costs to a minimum. Orders will be delivered to the address shown on the order invoice via Royal Mail or one of our reputable Courier Agents depending on the size and weight of your order. If you would like to have your order delivered to a different address please contact us by phone or email as soon as possible so we can add the new address to your order. We aim to despatch orders sent via Royal Mail same day delivery, if ordered before 12pm. Orders placed after 12pm will be despatched next day via Royal Mail. Courier orders will be despatched within 2 days with full tracking details supplied to each order. *Please note: This does not include Weekends or Bank Holidays, these orders will therefore be despatched the next working day.

Pressure cushions available at Helping Hands Dawlish Sort by Quick View Popular Coccyx Cushion Price £21.59 Out of Stock Quick View Inflatable Ring Cushion Price £12.69 Out of Stock Quick View New Arrival Memory Foam Cushion Price £39.99 Add to Cart PRESSURE CUSHIONS

Sort by New Arrival Quick View Nitro SL Super Lightweight Rollator Price £249.00 New Arrival Quick View Reusable Tubular Slide Sheet Price £58.00 Best Seller Quick View Visibag Wheelchair/Scooter/Walker Bag + Stick Holder Price £24.99 New Quick View Ladies Gentle Grip Socks - Pink Mix Price £5.99 New Quick View Ladies Gentle Grip Socks - Pastel Grey Argyle Price £5.99 New Arrival Quick View Kool Pak Reusable Hot & Cold Gel Bead Pack Price £7.49 Popular Quick View Disability Blue Badge Holder - Black Out of stock New Arrival Quick View Eco Stainless Steel Drinking Straws - 5 Pack Price £2.49 Quick View Adustable Bath Stool with Swivelling Seat Price £46.79 Popular Quick View Radar Key Price £6.50 New Arrival Quick View 7 Day Pill Pouch Price £11.99 Quick View Pill Popper & Pourer Price £7.29 Quick View Homecraft Plug Pull Out of stock Quick View Pocket Magnifier in Sleeve Price £2.00 New Quick View Ladies Gentle Grip Socks - Denin Stripe Out of stock Popular Quick View Mens Diabetic Socks x 3 Pairs Out of stock Best Seller Quick View Flexible Sock Aid Price £7.29 Quick View Gel Ball Hand Exerciser Price £6.99 Popular Quick View Handy Reachers 24" - 36" Price £14.99 Quick View Savannah Slatted Bath Board Price £35.00 Popular Quick View Hurrycane Walking Stick - Black Price £35.19 Popular Quick View Homecraft Everyday Bib Price £18.70 Best Seller Quick View Homecraft Caring Mug Out of stock Quick View Soft Cushion Bendy Cutlery Set Price £24.95 Load More NEW ITEMS NOW AVAILABLE IN 2024

New Arrival Quick View Nitro SL Super Lightweight Rollator Price £249.00 New Arrival Quick View Drive X-Fold Rollator Price £249.00 Available to Order or Hire Quick View ST1 Mobility Scooter - Drive DeVilbiss Price £1,300.00 Available to Buy or Hire Quick View Lightweight Aluminium Rollator - Blue Out of stock Available to Buy Only Quick View Aluminium Seat Height Adjustable Rollator Out of stock Available to Buy or Hire Quick View Lightweight Aluminium Tri-Walker Out of stock Available to Buy or Hire Quick View Expedition Lightweight Transit Wheelchair Price £329.00